Privacy Policy

Effective Date: September 23, 2024

CPI Service (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website https://cpiservice.com (“Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;
• With whom it is shared;
• How it can be corrected;
• How it is secured;
• How policy changes will be communicated; and
• How to address concerns over misuse of personal data.

Information We Collect

At CPI Service, we collect both personal and non-personal information to provide services, improve user experience, and support our business operations. When you contact us through our website, schedule a service, request a quote, or communicate with our team, you may voluntarily provide personal details such as your name, email address, phone number, service address, and information about your plumbing or HVAC needs. If you make a payment, your billing details, including credit card information, are processed securely through third-party payment providers, we do not store payment details directly.

We also collect information automatically when you interact with our website. This includes data such as your IP address, browser type, device identifiers, operating system, referral source, pages visited, and the date and time of each visit. This data is used in aggregate to understand website performance, detect issues, and improve the content and functionality of our site.

To enhance your browsing experience and support features like remembering preferences or tracking how our site is used, we use cookies and similar tracking technologies. These small data files do not contain personal information but may be used by third-party services, such as Google Analytics or advertising platforms, to deliver more relevant content or ads. You may disable cookies through your browser settings, but doing so may limit some features of the site.

If you allow location-based services, we may also collect your approximate geographic location using your IP address or browser geolocation tools to provide localized services or direct you to the nearest technician. Job applicants who apply through the site may submit contact details, resume information, and qualifications, which are used only for employment consideration.

How We Use Your Information

We use the information we collect to deliver and manage our services, respond to inquiries, schedule appointments, process payments, and provide service updates or confirmations. Your data helps us personalize communication, send service reminders, and offer promotions or updates that may be relevant to you. We also use information to improve our website functionality, analyze performance, troubleshoot issues, and enhance your overall experience. If you have opted in, we may contact you by email, phone, or SMS to share new services, special offers, or important service-related updates. You may opt out of promotional communications at any time.

Sharing Your Information

We do not sell or rent your personal information to third parties. Your information is shared only when necessary to complete services, such as with technicians, customer service representatives, or third-party providers who help process payments or deliver related services. In some cases, we may work with trusted vendors for marketing or analytics purposes, but their use of data is limited to what is necessary to perform those services. We may also share information when required by law or in connection with legal processes. All shared data is handled with appropriate safeguards to maintain your privacy and security.

Security Measures

We take the security of your personal information seriously and implement industry-standard safeguards to protect it from unauthorized access, misuse, or disclosure. When you submit sensitive data through our website, such as payment information, it is encrypted and transmitted securely using SSL (Secure Socket Layer) technology. We also protect your data offline by limiting access to authorized personnel who need the information to perform their job functions, such as billing or customer service. Our servers are maintained in secure environments with proper access controls. While we follow best practices to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including service delivery, legal compliance, and record-keeping. Service records may be kept to support follow-up visits, warranty validation, and customer support. Information submitted through forms or communications may be stored securely for reference in future interactions. Job application data is shared with the relevant hiring team and is not retained on our systems. Automatically collected website data may be stored in aggregate for analytics and performance tracking.

Access and Control

You have the right to access, update, or request deletion of your personal information at any time. If you wish to know what data we have about you, correct any inaccuracies, or have your information removed from our records, you can contact us directly at service@cpiservice.com . We may request additional information to verify your identity before processing such requests. You may also opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by reaching out through the contact methods provided.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When updates are made, the revised policy will be posted on our website at https://cpiservice.com/privacy-policy/ with the effective date clearly indicated at the top. We encourage you to review the policy periodically to stay informed about how we protect your information. Continued use of our site after any changes indicates your acceptance of the updated terms.

Do Not Track

Our website does not currently respond to browser-based “Do Not Track” (DNT) signals. As there is no consistent industry standard for DNT response, we treat all users equally and continue to collect information as described in this Privacy Policy, regardless of DNT settings. Users concerned about tracking can manage cookie preferences through their browser settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze user behavior, and support marketing efforts. Cookies are small data files stored on your device that help recognize repeat visits, save preferences, and collect aggregated usage data. These cookies do not contain personally identifiable information. We may also use third-party services, such as Google Analytics or advertising platforms, which may place their own cookies to track interactions and deliver relevant ads. You can manage or disable cookies through your browser settings, though doing so may impact certain features or functionality on our site.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or operated by CPI Service. These external sites have their own privacy practices, and we are not responsible for how they collect, use, or protect your information. We recommend reviewing the privacy policies of any third-party sites you visit. Any interaction with these external platforms is at your own discretion.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; and the right to opt out of the sale of your personal data, although we do not sell personal information. You may also request information about how we share personal data with third parties for direct marketing purposes under California’s “Shine the Light” law. To exercise your rights, please contact us at service@cpiservice.com . We may need to verify your identity before fulfilling any request.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us using the details below:

CPI Service
Email: service@cpiservice.com
Phone: (408) 549-8181
Website: https://cpiservice.com