Privacy Policy

Effective Date: February 20, 2026

CPI Service (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website https://cpiservice.com (“Site”).

This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights under applicable law, including California privacy laws.

1. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Request a quote
Schedule service
Contact us
Submit a form
Use our chat feature
Apply for employment

This may include:

Name
Email address
Phone number
Service address
Description of plumbing or HVAC needs
Information provided during chat conversations
Resume and employment details (for job applicants)

If you make a payment, billing information is processed securely by third-party payment processors. We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit our Site, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visit
Referral source

This information helps us analyze site performance, improve functionality, and detect technical issues.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Improve user experience
Analyze traffic
Measure marketing effectiveness

Some cookies may collect online identifiers such as IP address or device identifiers, which may be considered personal information under California law.

You can manage cookies through your browser settings. Disabling cookies may impact certain website features.

Chat Feature Technologies

If you voluntarily interact with our website chat feature, additional cookies or local storage technologies may be activated to enable chat functionality. These technologies help:

Maintain your chat session
Remember your conversation during the visit
Route messages appropriately
Allow us to respond to your inquiry

Information collected through the chat feature may include:

IP address
Device or browser information
Chat transcripts
Contact information you choose to provide

Chat-related data is used solely for customer service, communication, and service-related follow-up.

3. How We Use Information

We use collected information to:

Provide and manage services
Schedule appointments
Process payments
Respond to inquiries
Communicate via phone, email, SMS, or chat
Send service confirmations and reminders
Improve website functionality
Send marketing communications (if you opt in)
Comply with legal obligations

You may opt out of promotional communications at any time.

4. Sharing of Information

We do not sell personal information for monetary compensation.

We may share personal information only as necessary to:

Provide services (technicians, dispatch, customer service)
Process payments (secure third-party payment providers)
Operate our website (hosting providers, analytics providers, chat service providers)
Conduct limited marketing campaigns
Comply with legal requirements

We require service providers to use information only for authorized business purposes and to maintain reasonable security safeguards.

5. Data Retention

We retain personal information only as long as reasonably necessary for business or legal purposes, including:

Service records: retained for customer support, warranty validation, and compliance obligations
Accounting records: retained in accordance with tax and regulatory requirements
Marketing contact data: retained until you opt out
Chat transcripts: retained as reasonably necessary for service follow-up and quality assurance
Job applicant data: retained only as necessary for hiring decisions

Automatically collected analytics data may be retained in aggregated form for performance tracking.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Sensitive information submitted online is encrypted using SSL technology. Access to personal information is limited to authorized personnel who require it to perform their job functions.

While we take reasonable precautions, no system can guarantee absolute security.

7. Your Rights (Including California Residents)

Depending on your location, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information (subject to legal exceptions)
Opt out of marketing communications

To exercise your rights, contact:

Email: service@cpiservice.com
Phone: (408) 549-8181

We may verify your identity before fulfilling your request.

If you are a California resident and qualify under applicable law, you may designate an authorized agent to make a request on your behalf.

We do not discriminate against individuals who exercise their privacy rights.

8. Do Not Track & Global Privacy Control

Our Site does not currently respond to traditional “Do Not Track” browser signals.

If we receive a recognized Global Privacy Control (GPC) signal, we will treat it as a request to opt out of certain advertising-related data uses where applicable.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted at:

https://cpiservice.com/privacy-policy/

Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

CPI Service
Phone: (408) 549-8181
Email: service@cpiservice.com
Website: https://cpiservice.com