Frequently Asked Questions

What services do you offer?

We provide comprehensive plumbing, heating, and cooling solutions, including:

Heating: Installation, repair, and maintenance of furnaces and heat pumps.

Air Conditioning: Installation, repair, and maintenance of air conditioning systems.

HVAC Replacement: Full system replacements, including ductwork modifications.

Plumbing: Services ranging from leak detection to water heater installations.

Preventive Maintenance: Seasonal system tune-ups and scheduled service plans.

Our team handles both residential and commercial projects with a commitment to quality workmanship.

What types of plumbing services do you provide?

At CPI Services We offers a wide range of plumbing services, including:

Leak Detection and Repair: Identifying and fixing leaks promptly.

Drain Cleaning and Unclogging: Clearing blockages to restore proper flow.

Sewer Line Inspection and Replacement: Assessing and replacing damaged sewer lines.
Toilet, Sink, and Faucet Repairs or Installations: Addressing common fixture issues.

Water Heater Services: Installation and maintenance of tank and tankless units.

Pipe Replacement and Repiping Projects: Upgrading outdated or damaged piping systems.

Garbage Disposal Repair and Installation: Ensuring efficient kitchen waste management.

Water Pressure Troubleshooting: Resolving issues related to inconsistent water pressure.

We are equipped to handle emergency repairs and full system upgrades.

What areas do you serve?

We offer our Services across Bay of San francisco in areas like (San Jose, Dublin, Martinez, San Bruno, Alameda, Emeryville, Milpitas, Santa Clara, Atherton, Fremont and 34 more location. For more info visit our service areas page

Do you offer emergency services?

Yes, We provides 24/7 emergency plumbing services to address urgent issues such as overflowing toilets, burst pipes, and clogged sewer lines. Our emergency response team is available around the clock to ensure the safety and functionality of your property.

Do you offer ductwork modifications or repairs?

Yes, At CPI Services We provide complete ductwork solutions from Duct repairs and sealing to replacement and rerouting , along with new duct installation for remodel and inspection of airflow.

Are your technicians licensed and insured?

Yes. All CPI Service technicians are fully licensed, insured, and background-checked unde CSLB License # 1101278. We ensure every member of our team meets the required qualifications and training to deliver safe, reliable, and code-compliant services for plumbing, heating, and cooling systems.

How do I schedule an appointment?

Scheduling an appointment with CPI Service is quick and easy. You can call us directly at (408) 549-8181 , fill out the contact form on our website, or request a callback at your convenience. Our scheduling team will confirm your request and offer the next available time slot, including same-day service options where available.

Do you offer free estimates?

Yes, we offer free estimates for most services. Whether you’re dealing with a plumbing repair, HVAC upgrade, or need a full system replacement, our team will assess the situation and provide a clear breakdown of costs, with no service call charges. Our goal is to keep the process transparent and budget-friendly from the start. Get a free estimates Here.

How quickly can you respond to service requests?

We aim to respond to service requests as quickly as possible, often within 60 minutes during business hours. For emergency situations, including plumbing leaks or HVAC breakdowns, we offer 24/7 availability to ensure urgent issues are handled without delay. Fast response is part of our commitment to customer satisfaction.

How soon can you come out for service?

In many cases, we offer same-day service, depending on technician availability and your location. If your issue is urgent, like a leaking pipe or no heat/AC, we prioritize scheduling to get someone out to you as soon as possible. We serve San Jose and surrounding areas with a flexible dispatch system that helps minimize wait times.

Do you charge a service call fee?

No, CPI Service does not charge a service call fee for diagnostic visits. If you hire us to complete the recommended repairs or installation, the initial visit and assessment are completely free. Our pricing is upfront and fair, with no hidden fees.

What payment methods do you accept?

We accept a wide range of payment methods to make the process easy. These include credit cards, debit cards, Zella, Cash, checks, and we also offer financing options for larger projects. If you have questions about payment, our team will walk you through all available choices during your appointment.

Do you offer financing for large Plumbing, Heating and cooling projects?

Yes, we offer flexible financing options for bigger projects like HVAC system replacements, water heater installations, or major plumbing work. Our financing plans are designed to help you spread out costs with manageable monthly payments. Contact us to learn about current options and get pre-qualified with no impact on your credit score.

Do you offer any warranties on your services or parts?

Yes, we back our work with 1-year warranty coverage on labor and parts warranty depends on manufacture warranty. All repairs and new installations come with a warranty specific to the service or product provided. We’ll walk you through the warranty terms before beginning any job, so you know exactly what’s covered and for how long. Our goal is to give you lasting peace of mind with every service.

Do you offer any maintenance plans?

We do offer preventive maintenance plans to keep your HVAC and plumbing systems running efficiently year-round. These plans include scheduled seasonal tune-ups, priority scheduling, and service discounts. Regular maintenance helps prevent breakdowns, improves performance, and extends the life of your equipment. Contact us to learn more about plan options and pricing.

What Offers Do you Currently Provide For New Customers?

New customers receive a 5% discount on any service as a welcome offer. Whether you need a plumbing repair, AC checkup, or a full system installation, you can take advantage of this limited-time savings. Just mention the offer when booking your service to apply the discount.

Do You have Any Discount Coupons or vouchers available?

Yes, we regularly provide exclusive coupons and limited-time offers for various services. These include $47 off plumbing repairs, $52 off HVAC repair, and up to $200 off water heater installations. Please note that only one offer may be used per household, and discounts cannot be combined with other promotions. Check our website or ask during scheduling to see what’s currently available.

How often should drains be cleaned?

We recommend cleaning your drains at least once a year to prevent buildup and blockages. Homes with heavy usage or older plumbing may benefit from more frequent maintenance. Regular cleaning helps avoid slow drains, foul odors, and backups that can cause costly damage over time. If you’re noticing recurring clogs, it’s a sign to schedule a cleaning.

What causes clogged drains and how can they be prevented?

Clogged drains are usually caused by hair, grease, food waste, soap scum, and foreign objects like wipes or hygiene products. Over time, these materials build up inside pipes and restrict water flow. To prevent clogs, avoid pouring grease down the sink, use drain strainers to catch debris, and flush drains regularly with hot water or safe drain cleaners. For long-term prevention, consider annual professional drain cleaning.

How do I know if I need to replace old plumbing pipes?

You may need to replace your plumbing pipes if you notice signs like frequent leaks, discolored water, low water pressure, or visible corrosion. Homes with older galvanized or lead piping are particularly at risk. If your plumbing system is over 50 years old, a full inspection can determine whether replacement is necessary to avoid water damage and improve water quality.

Can you work with my home warranty or insurance?

Yes, we can work with home warranty providers ( Homeserve) and insurance companies. Our team can assist with documentation, help file claims, and provide the necessary paperwork for coverage approval. If you’re unsure whether your issue qualifies under your warranty or insurance, we’re happy to review it with you during the estimate.

Can I reschedule or cancel my appointment?

Absolutely. If you need to reschedule or cancel your appointment, just contact our office as early as possible. We understand that schedules change and are happy to work with you to find a new time that fits. There’s no cancellation fee if you notify us in a reasonable time frame.

Will I receive a reminder before the technician arrives?

Yes, we always send a reminder notification prior to your appointment. You’ll receive a call or text (depending on your preference) with the technician’s estimated arrival time. This ensures you’re prepared and don’t have to wait around all day.

Frequently Asked Questions

(408) 978-3093